If you have any comments or suggestions, we would be pleased to receive them at our Surat head office address or by email.(Because Surat address may be interpreted as all Surat branches addresses)
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the site and browse without having to provide personal details. During your visit to the site you remain anonymous and at no time can we identify you unless you have an account on the site and log on with your user name and password.
Your email address and personal information
F-Studio keeps track of your information to offer you the best possible shopping experience. Before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. This information, along with your payment method, is necessary to fulfill your order.
Information that we collect
We need information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
We may pass your name, mobile number and address on to a third party in order to make delivery of the product to you (for example to our courier).
We may identify and use your IP address to help diagnose problems with our server and to administer our website. Your IP addresses is also used to help identify you and to gather a broad demographic information. We mayuse this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences
We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company, a company registered in India.
You must only submit to us or the site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us and you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties.
Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Deal of the Week:
In case you avail the ‘Deal of the week’, we may use your name and location on our website as you would be one of the lucky customers to have got the deal!
Credit Check and Fraud Prevention
We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by Surat courts only.
Other uses of your personal information
We may also send you other information about the site, our other websites, our products, sales promotions, our newsletters, and about us, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please “unsubscribe” by following the un subscription process or by sending an email. Kindly note that unsubscribing from one medium does not automatically lead to un subscription from the other. Within 7 working days (days which are neither (i) a Saturday nor Sunday, or (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
Third Parties and Links
Changes in policy